Return Policy
Regardless if you are licensing an image for usage in a magazine, purchasing one of our books or calendars or metal prints we offer a return policy. However, each has a different return policy. Before returning any product, verify you made the purchase through ScenicNH Photography (scenicnh.com), and then contact Erin Paul at 603-540-5756 or via email.
Books and Calendars
We offer a satisfaction guarantee on calendars that are purchased directly from ScenicNH Photography LLC (scenicnh.com). If you are not completely satisfied with your purchase you can return it to us within 7 days of the order date for a refund. As soon as it arrives, we'll issue a full refund for the entire purchase price. All items must be in their original condition. Unless damaged during shipping, you are responsible for return shipping fees.
Prints (Canvas and Metal Prints)
We stand behind canvas and metal prints that are purchased directly from ScenicNH Photography LLC (scenicnh.com), and do all we can to guarantee you are happy with your purchase. When there is a damaged product, incorrect product, or product lost in the mail, we are always able to have the product either refunded or reprinted/resent at no cost. However, there are a few situations which may not always guarantee a refund/reprint. Examples of situations which may not guarantee a refund/reprint are when you choose an image crop and then are unsatisfied with your crop choice when you receive the print, you accidentally order the wrong product and do not contact us to make the correction before the order has been fulfilled, and you are unsatisfied with the print coloring due to the image file color not being optimized for print. Please contact Erin Paul immediately if there are any issues with your print order.
Stock Photography License Cancellation
If you have not reproduced the licensed image or images in any publication or project, you can request a cancellation of the license within fifteen (15) days of the invoice date. You will receive a 75% refund of the original license fee. No refunds after 15 days. Cancellation of the license must be in writing, and the high resolution image or images must be deleted from your servers and hard drives. If you cancel the image license, you will not be able to use the image in publications.